Refund and Return Policy

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Refund policy

Returns

We hope that you are completely satisfied and happy with your purchase, however, we appreciate that sometimes there is a need to return or replace them.

Our policy lasts 30 days, however, you must contact us within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@ciaodoggy.co.uk. 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ciaodoggyco.uk

Non Returnable Items

For hygiene reasons we can not accept returns on 3rdparty grooming products. These include: shampoo bars, conditioner bars, dry shampoo, toothpaste, balms and salves.

We cannot accept returns on personalised or custom orders.